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Wintrust Community Banks Ranked Highest in Customer Satisfaction in Illinois by JD Power for 5th Consecutive Year
Wintrust Community Banks Ranked Highest in Customer Satisfaction in Illinois by JD Power for 5th Consecutive Year
Wintrust Community Banks ranked highest in the JD Power 2026 U.S. Retail Banking Satisfaction Study in the Illinois Region, marking the fifth consecutive year Wintrust has earned the top ranking.1
The JD Power U.S. Retail Banking Satisfaction Study evaluates the experiences of customers at the nation’s largest financial institutions, measuring satisfaction across key dimensions including trust, people, account offerings, digital channels, banking how and when I want, helping to save my time and money, and problem resolution. The 2026 study is based on responses from more than 100,000 retail banking customers collected over four waves of research from January 2025 through January 2026, providing a comprehensive view of the customer experience.
"This recognition reflects the dedication our bankers bring to customers every day," said Timothy S. Crane, President and Chief Executive Officer of Wintrust. "At Wintrust, banking is built on relationships. We are committed to understanding our customers’ goals, supporting them through important financial moments, and helping strengthen the communities we serve. That focus not only defines our approach to banking, but also reinforces our broader commitment to building stronger, more sustainable communities."
Wintrust’s continued recognition underscores our commitment to delivering a consistent, high-quality banking experience meeting customers where they are, whether through personalized in-branch service or convenient digital tools, and supporting them through both everyday needs and major financial milestones.
Through the years, Wintrust has continued to invest in ways that enhance the customer experience and strengthen the communities we serve, including:
- Eliminating overdraft2 fees for consumer deposit accounts and continuing to offer low-cost or no-cost access to ATMs nationwide3
- Expanding its branch network with new banking centers designed to better serve growing communities
- Enhancing digital banking4 capabilities to provide customers with greater flexibility, accessibility, and control over their financial lives
The JD Power recognition adds to several recent honors received by Wintrust, including:
- The Chicago Tribune Top Workplaces Award for the 12th consecutive year
- USA Today 2025 Top Workplace USA
- Multiple Forbes recognitions, including the Global 2000 and Best Banks in America rankings
- Crain’s Chicago Business 2025 list of top wealth advisors in Chicago
- Greenwich Excellence Awards from Coalition Greenwich in the U.S. Middle Market and Small Business Banking categories for the 10th consecutive year5
- Top 20 in financial services internships by Vault
JD Power is a global leader in consumer insights, advisory services, and data and analytics. For more than 50 years, the company has provided industry intelligence that helps organizations improve customer experiences and business performance.
To learn more about the rankings, visit: www.jdpower.com/business/press-releases/2026-us-retail-banking-satisfaction-study
1. JD Power. Wintrust Community Banks received the highest score in Illinois in the J.D. Power 2022 – 2026 U.S. Retail Banking Satisfaction Study of customers’ satisfaction with their primary bank. Visit jdpower.com/awards for more details.
2. Overdrafts. We may decline or return transactions when you do not have enough money in your account to cover the transaction.
3. ATM Fees. No Wintrust Financial Corporation (‘WTFC’) transaction charge at ATMs in the Allpoint, ATM Access (Town Bank customers only), MoneyPass, or SUM networks. Banks outside the network may impose ATM surcharges. Surcharge fees assessed by owners of domestic ATMs outside the network may be reimbursed depending on account type. Reimbursement excludes 1.10% International Service fee for certain foreign transactions conducted outside the continental U.S.
4. Digital Banking Services. Online or mobile banking required to access Zelle®. Internet/mobile connectivity required. Third-party message/data rates & other restrictions may apply. For more information go to wintrust.com/agreement-and-disclosure.
5. Source. Coalition Greenwich Voice of Client – 2025 U.S. Commercial Banking Study.
